Last updated: October 2026

PondCleaningKent.co.uk ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

1. Information We Collect

Information You Provide

When you contact us or request a quote, we may collect:

Your name
Email address
Phone number
Postcode and address (for service provision)
Details about your pond and the services you require
Any other information you choose to provide in your message

When you contact us by phone, WhatsApp or email, we use your details only to reply to you and provide our services. Our website does not have an enquiry form and does not store your details.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

Your IP address
Browser type and version
Device type
Pages you visit and time spent on our site
Referring website (if applicable)

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide quotes
Provide our pond cleaning services
Communicate with you about your service bookings
Send you updates about your scheduled services
Improve our website and services
Comply with legal obligations

We will never sell, rent, or share your personal information with third parties for marketing purposes.

3. Legal Basis for Processing

Under UK data protection law (UK GDPR), we process your personal information based on:

Contract: To provide the services you have requested
Legitimate interests: To respond to enquiries and improve our services
Consent: Where you have given us permission (e.g., to contact you)
Legal obligation: To comply with applicable laws

4. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Maintain records for accounting and legal purposes
Comply with our legal obligations

Typically, we retain customer records for up to 6 years after your last transaction with us, in line with UK legal requirements. Enquiry data from potential customers who do not proceed with a booking is typically deleted after 2 years.

5. Cookies

If you click Accept on the cookie banner, our website uses Google Analytics cookies to count visits and to see which pages and buttons are used (for example, how many people tap Call or WhatsApp). This helps us improve the website and see which of our Google adverts lead to enquiries. If you click Decline, no analytics cookies are set. Your choice is remembered in your browser's storage; you can change it at any time by clearing this website's data in your browser.

6. Third Parties

We may share your information with trusted third parties who assist us in operating our business, including:

Website hosting providers: Who store our website data securely
Email service providers: Who help us manage communications
Google Analytics (Google): Only if you accept analytics cookies, to help us understand how the website is used
Amazon: Links on the Pond Products page are Amazon affiliate links. This website sets no cookie for them; if you click one, Amazon may set its own cookies on its site (see Amazon's privacy notice)

All third parties are required to handle your data in accordance with applicable data protection laws.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Under UK data protection law, you have the following rights:

Right of access: Request a copy of the personal information we hold about you
Right to rectification: Request correction of inaccurate information
Right to erasure: Request deletion of your personal information (subject to legal requirements)
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Request transfer of your data to another service
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the details below.

9. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: pondcleaningkent@gmail.com
Phone: 07714 674266
WhatsApp: Chat with us

12. Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection.

ICO website: ico.org.uk