Terms & Conditions

Last updated: January 2026

These Terms and Conditions govern the provision of pond cleaning and maintenance services by PondCleaningKent.co.uk ("we", "our", or "us"). By booking our services, you agree to be bound by these terms.

1. Services

1.1 Service Description

We provide professional pond cleaning and maintenance services, including but not limited to:

Pond cleaning and sludge removal
Algae and blanket weed removal
Filter and pump cleaning and maintenance
Water quality testing and treatment
Seasonal pond maintenance

1.2 Service Area

We provide pond cleaning services across Kent. Service availability in specific areas is subject to confirmation at the time of enquiry.

2. Quotations and Pricing

2.1 Quotes

All quotes provided are estimates based on the information you supply. Final pricing may vary if the condition of the pond or scope of work differs significantly from what was described.

2.2 Quote Validity

Quotes are valid for 30 days from the date of issue unless otherwise stated.

2.3 Additional Work

If additional work is identified during the service that was not included in the original quote, we will inform you and seek approval before proceeding. Any additional work will be charged accordingly.

3. Bookings

3.1 Confirmation

A booking is confirmed when you accept our quote and we agree on a date for the service. We will send you confirmation of your booking via email, phone, or WhatsApp.

3.2 Scheduling

We will make every effort to attend at the agreed time. However, service times are estimates and may be affected by previous appointments, traffic, or unforeseen circumstances. We will notify you as soon as possible if there are any delays.

4. Cancellations and Rescheduling

4.1 Customer Cancellations

If you need to cancel or reschedule your booking, please give us as much notice as possible. We request a minimum of 48 hours' notice for cancellations or changes.

4.2 Late Cancellations

Cancellations with less than 24 hours' notice may be subject to a cancellation fee to cover our time and travel costs.

4.3 Our Cancellations

In rare circumstances, we may need to cancel or reschedule your appointment. If this happens, we will contact you as soon as possible and arrange an alternative date at your convenience.

5. Weather Conditions

5.1 Adverse Weather

Pond cleaning services may need to be rescheduled due to adverse weather conditions, including heavy rain, storms, extreme cold, or conditions that would make working unsafe or ineffective.

5.2 Rescheduling

If weather causes a cancellation, we will reschedule your appointment at the earliest convenient date at no additional charge.

6. Payment

6.1 Payment Terms

Payment is due upon completion of the service unless otherwise agreed in advance. We accept bank transfer and cash. Please discuss payment options with us when booking.

6.2 Deposits

For larger jobs or first-time customers, we may request a deposit to secure your booking. This will be confirmed at the time of booking.

6.3 Late Payment

We reserve the right to charge interest on overdue invoices at the statutory rate.

7. Customer Responsibilities

7.1 Access

You are responsible for ensuring we have safe and clear access to your pond on the agreed date. This includes:

Unlocking gates and providing any necessary keys or codes
Ensuring paths to the pond are clear and accessible
Securing any pets that may interfere with our work

7.2 Information

Please provide accurate information about your pond, including its size, type, fish stock, and any known issues. This helps us prepare appropriately and provide accurate quotes.

7.3 Electrical Safety

If your pond has electrical equipment (pumps, UV clarifiers, etc.), please ensure it is properly installed and safe. We may decline to work on equipment that appears unsafe.

7.4 Hazards

Please inform us of any hazards in or around your property that we should be aware of.

8. Liability

8.1 Our Liability

We carry public liability insurance and take all reasonable care when working on your pond. We are committed to performing our services professionally and carefully.

8.2 Fish and Wildlife

While we take every precaution to protect fish and wildlife during cleaning, pond maintenance can sometimes cause stress to aquatic life. We cannot be held liable for the loss of fish or other pond life where we have followed appropriate procedures and exercised reasonable care.

8.3 Pre-existing Conditions

We are not liable for issues caused by pre-existing conditions in your pond, including but not limited to: existing disease in fish, structural problems with the pond liner or construction, or damage caused by equipment we did not install or maintain.

8.4 Limitation

Our liability is limited to the value of the services provided. We are not liable for any indirect, incidental, or consequential damages.

9. Guarantees

9.1 Workmanship

We stand behind the quality of our work. If you are not satisfied with the service provided, please contact us within 7 days and we will work to resolve the issue.

9.2 No Guarantees on Biological Factors

Due to the biological nature of ponds, we cannot guarantee specific outcomes regarding water clarity, algae growth, or fish health following a clean. Many factors beyond our control affect pond conditions.

10. Complaints

10.1 Raising a Complaint

If you have any concerns about our services, please contact us as soon as possible. We take all complaints seriously and will work to resolve issues promptly and fairly.

10.2 Contact

You can reach us by email at webbg81@outlook.com or by phone at 07714 674266.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

12. Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our services following any changes constitutes acceptance of the new terms.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: webbg81@outlook.com
Phone: 07714 674266
WhatsApp: Chat with us